When a hailstorm damages your crops, you expect your Agri insurer to pay out according to your policy. But what if your crops are washed away by heavy rain before they can be assessed? This was the dilemma faced by a pecan nut farmer in the Northern Cape, who sued his insurer for over R9.6

Insurance claims handlers are tasked with navigating the intricate web of policy coverage, assessing damages, and ensuring prompt resolution for policyholders. Amidst the flurry of processing claims, it’s essential not to overlook a critical aspect of the role: the recovery process.


While the primary focus is often on addressing the immediate needs of policyholders, overlooking